Terms & Conditions 2018-05-18T08:53:22+00:00

Terms & Conditions

Milestone Brewery Company limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@milestonebrewery.co.uk.

Our contact details:
Milestone Brewery Company
great North Road
NG23 6JE

Telephone: 01636 822255 Facismile: 01636 822200 Email: info@milestonebrewery.co.uk

Making a purchase
Making a purchase could not be easier. Just browse our on line Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment as displayed on the check out page.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We offer the option to pay through Pay Pal. At Milestone Brewery Co we do not collect or have access to your credit card details through Pay Pal. All information is collected off-site through the Pay Pal website.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions use our secure server – watch out for the padlock next to the address bar.

We are confident that you will be delighted with your purchase. Should you not be satisfied for any reason, simply return your purchase to us for an exchange or refund of the purchase price. If we have made a mistake, we’ll also refund the delivery charges.

Complaints procedure
Our aim is to deal with any problems you may have fairly and efficiently.

How to complain
If you feel you have a complaint then please contact our Online Customer Services department by emailing info@milestonebrewery.co.uk or by telephoning us on 01636 822255. Alternatively you can write to us at:

Milestone Brewery Company
Great North Road
NG23 6JE

We aim to respond within 3 working days and explain what actions we intend to take to resolve your complaint.

Privacy Policy
Milestone Brewery Co does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.

Returns Policy
Should you wish to return an item for a refund or exchange, please do so within 14days. Unless faulty, goods must be returned in the original packaging and in a saleable condition.

When returning goods please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. This policy does not affect your statutory rights.

You will be responsible for any returned goods until they reach us. Please make sure you get a proof of postage as in the event of a lost package you will be responsible for claiming from Royal Mail. The Royal Mail compensation is limited to £26 sterling so if the value of goods you are returning is greater that this you may wish to consider using a recorded delivery service. This policy does not affect your statutory rights.

Important Information
All beer orders are sent using our standard delivery service and you will usually receive within 3-4 working days.

We only ship to the UK.
All shipping costs are for UK mainland only.
Some areas of the UK may incur a surcharge.
Where possible we will try to avoid any surcharge but due to the nature of some of our products this is not always possible.

If we are forced to levy extra an extra we will contact you prior to processing your order, This will be to confirm that you still wish to continue with the purchase.

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